Support officer

On behalf of our client in the financial services industry (Investment firm), we are looking to hire a Support officer, for Nicosia or Limassol offices.

Job Responsibilities:

· Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.

· Resolving misunderstandings and handles “difficult” client in a polite and professional manner.

· Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly.

· Promoting the products and services offered by the company to the clients by means of a chat system and e-mail.

· Providing feedback on the development of the products and services offered by the company according to the interaction with clients.

· Keeping up to date with promotions and products offered by the company.

· Maintaining confidentiality and professionalism in all instances.

· Completing service-related tasks as requested by the manager.

· Reviewing clients’ documents in the KYC system and replying to client emails related to account verification.

· Requesting relevant documents from clients in case they are not provided.

· Following and keeping up to date with new internal procedures.

· Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.

Job Requirements:

· Experience in customer care or any other relevant field

· Strong English communication skills, both written and verbal is a must

· Strong customer care skills

· Excellent client handling skills

· Strong communication and interpersonal skills

· Excellent organisational skills

· Business acumen

· Teamwork and problem-solving skills

· Hard working and able to cope under pressure

· Excellent computer literacy

· Willingness to do morning, afternoon and night shifts on a weekly basis

· Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage

Benefits:

· Attractive remuneration package provided

· Up to 25 days holidays per year

· Corporate fund scheme

· Discretionary bonus based on company's and personal performance

· Discount benefit card

· Referral Bonus

· Friday Lunch and daily snacks and beverages at the office

· Yearly Training Budget

· Training opportunities for growth and personal development

If you are interested in the above role, send your CV to stavriana@lavoro.com.cy