Risk and Payments Agent

Position: Risk and Payments Agent

Location: Limassol

On behalf of our client, an industry-leading provider of high-quality turnkey solutions gaming platforms we are looking for a Risk and Payments Agent who will join their team in Limassol.

The company is strived to provide only the highest quality cutting-edge gaming platform, along with the know-how and full customer support service for online casino and sportsbook operators in search of a one-stop business solution. Licensed out of U.K and Malta with offices in Cyprus, and Israel.

Responsibilities:

·         Process account opening for the registered clients in accordance with KYC procedure.

·         Amend existing client accounts (i.e. valid documents, updated information)

·         Monitoring customer accounts to detect fraudulent patterns.

·         Communicate with banks and payment providers.

·         Investigating, reporting and undertaking remedial action on suspicious account transactions to protect business from financial loss.

·         Utilization of fraud and payments systems to optimize deposit conversion percentages and keep chargeback ratio within acceptable limit.

·         Reviewing and processing all withdrawal requests.

·         Contributing and ensuring compliance.

·         Resolving customer queries.

·         Interacting with other departments as necessary to meet client’s needs.

·         Maintaining professionalism in all instances. 

·         Liaise with management for any queried issues.

Requirements:

·         Experience is preferred but not mandatory.

·         Excellent command of the English language.

·         Attention to details and quality of work.

·         Computer literate and proficient user of Excel.

·         Able to work 24/7 shifts on rotation; (08.00 – 16.00, 16.00 – 00.00, 00.00 – 08.00)

Remuneration & Benefits:

·         Career development

·         21 days Paid Annual Leave

·         Medical Health Insurance

·         Complimentary lunch

·         Team Building Activities

·         Monetary voucher on Birthdays and additional occasions

·         Employee Discounts on a wide range of products and services (from Health & Wellness and Fitness to Beauty and Food & Beverages)

·         Referral Bonus

·         Paid Training

·         Unlimited daily snacks and beverages

·         Supportive and positive working environment

If you are interested in the position, send your CV to stavriana@lavoro.com.cy