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  • Stavrianan

Support Officer

On behalf of our client in the financial services industry (Investment firm), we are looking to hire a Support officer, for Nicosia or Limassol offices.

 

Responsibilities:

 

·         Dealing directly with clients’ queries over chat system, or email depending on how the query was initiated and is responsible for replying to the client within 24 hours.

·         Resolving misunderstandings and handling “difficult” clients politely and professionally.

·         Directing unresolved issues to designated people and/or departments, communicating and coordinating with them, and responding to clients' requests accordingly.

·         Promoting the products and services offered by the company to the clients using a chat system and e-mail.

·         Providing feedback on the development of the products and services offered by the company according to the interaction with clients.

·         Keeping up to date with promotions and products offered by the company.

·         Maintaining confidentiality and professionalism in all instances.

·         Completing service-related tasks as requested by the manager.

·         Reviewing clients’ documents in the KYC system and replying to client emails related to account verification.

·         Requesting relevant documents from clients in case they are not provided.

·         Following and keeping up to date with new internal procedures.

·         Always act in the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.


Requirements:

 

·         Experience in customer care or any other relevant field

·         Strong English communication skills, both written and verbal.

·         Strong customer care skills.

·         Excellent client handling skills.

·         Strong communication and interpersonal skills.

·         Excellent organizational skills

·         Business acumen.

·         Teamwork and problem-solving skills.

·         Hard working and able to cope under pressure.

·         Excellent computer literacy

·         Willingness to work morning, afternoon, and night shifts weekly.

·         Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage.

 

Benefits:


·         Attractive remuneration package provided.

·         Up to 25 days of holidays per year.

·         Corporate fund scheme. 

·         Discretionary bonus based on company's and personal performance. 

·         Discount benefit card. 

·         Referral Bonus.

·         Friday Lunch and daily snacks and beverages at the office. 

·         Yearly Training Budget.

·         Training opportunities for growth and personal development.

 

If you are interested in the above role, send your CV to stavriana@lavoro.com.cy 

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