On behalf of our client in the financial services industry (Investment firm), we are looking to hire a Support officer, for Nicosia or Limassol offices.
Responsibilities:
· Dealing directly with clients’ queries over chat system, or email depending on how the query was initiated and is responsible for replying to the client within 24 hours.
· Resolving misunderstandings and handling “difficult” clients politely and professionally.
· Directing unresolved issues to designated people and/or departments, communicating and coordinating with them, and responding to clients' requests accordingly.
· Promoting the products and services offered by the company to the clients using a chat system and e-mail.
· Providing feedback on the development of the products and services offered by the company according to the interaction with clients.
· Keeping up to date with promotions and products offered by the company.
· Maintaining confidentiality and professionalism in all instances.
· Completing service-related tasks as requested by the manager.
· Reviewing clients’ documents in the KYC system and replying to client emails related to account verification.
· Requesting relevant documents from clients in case they are not provided.
· Following and keeping up to date with new internal procedures.
· Always act in the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.
Requirements:
· Experience in customer care or any other relevant field
· Strong English communication skills, both written and verbal.
· Strong customer care skills.
· Excellent client handling skills.
· Strong communication and interpersonal skills.
· Excellent organizational skills
· Business acumen.
· Teamwork and problem-solving skills.
· Hard working and able to cope under pressure.
· Excellent computer literacy
· Willingness to work morning, afternoon, and night shifts weekly.
· Knowledge of Arabic, Spanish, Portuguese, French, Indonesian, Thai, Malay, Hindi, Urdu, Filipino or Bengali will be considered an advantage.
Benefits:
· Attractive remuneration package provided.
· Up to 25 days of holidays per year.
· Corporate fund scheme.
· Discretionary bonus based on company's and personal performance.
· Discount benefit card.
· Referral Bonus.
· Friday Lunch and daily snacks and beverages at the office.
· Yearly Training Budget.
· Training opportunities for growth and personal development.
If you are interested in the above role, send your CV to stavriana@lavoro.com.cy