On behalf of our client in the financial services industry and specifically a regulated and licensed Broker, we are looking to hire a Client Lifecycle Manager, for Limassol offices.
In this role, you will be responsible for overseeing the entire client journey, from onboarding to retention and loyalty, ensuring a high-quality customer experience that aligns with the business goals and regulatory requirements.
Responsibilities:
· Develop and execute strategies for managing client relationships throughout their lifecycle, maximizing client engagement and retention.
· Analyze client behavior and market trends to identify opportunities for service improvements and personalized client interactions.
· Collaborate with marketing, and support teams to ensure a cohesive client experience and address client needs effectively.
· Manage CRM systems, ensuring accurate data collection and analysis for informed decision-making.
· Oversee the onboarding process, ensuring compliance with regulatory standards and a smooth start for new clients.
· Implement targeted communication and marketing campaigns to different segments of the client base.
· Monitor and report on client lifecycle metrics, providing insights and recommendations to senior management.
· Stay up-to-date with developments in the financial services industry and regulatory changes, adapting strategies as necessary.
Requirements:
· Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
· A minimum of 2 of experience in client lifecycle management or data analysis, preferably in the financial services sector.
· Proficient in data analytics tools.
· Strong understanding of the financial services industry and regulatory environment.
· Excellent communication, interpersonal, and organizational skills.
· Ability to work in a fast-paced and dynamic setting.
· Demonstrated ability to develop and implement successful client relationship strategies.
Benefits:
· Attractive remuneration package
· Up to 25 days of holidays per year
· Corporate fund scheme
· Discretionary bonus based on company's and personal performance.
· Discount benefit card.
· Friday Lunch and daily snacks and beverages at the office
· Yearly Training Budget
· Training opportunities for growth and personal development
If you are interested in the position, send your CV to stavriana@lavoro.com.cy