• Joanna Michael

RISK & ECOMMERCE ANALYST

On behalf of our client , an innovative service provider specializing in provided tailor-made solutions for the iGaming industry is looking to employ a Risk & Ecommerce Analyst. Reporting to the Head of Department, the Risk and Ecommerce Analyst will be required to detect, investigate and mitigate potential operational risks, fraudulent behaviors and T&C breaches. In addition, the role entails the validation of player withdrawal requests and general monitoring of customers’ gameplay and the application of responsible gaming and anti-money laundering procedures. Key Responsibilities: · Review accounts registrations perform checks on established customers and request the relevant KYC documents based on determined customer risk level and internal procedures. · Monitor gaming and financial activities across all channels to identify, assess and mitigate fraudulent behaviour, chargebacks and bonus abuse. Act according to internal procedures with regards to transactions acceptance and account restrictions. · Review, validate or deny players’ withdrawal requests in a timely manner, via different payment methods offered, while following up any payment-related issues. · Register and analyse chargeback disputes. · Proactively and reactively conduct analysis to link unidentified transactions and accounts to known fraudulent activity. · Share fraud trends to improve team knowledge and understanding of ongoing behaviours. · According to internal policies, perform risk assessment and profile accounts to identify those that may require CDD and EDD. · Detect and monitor possible Money Laundering transactions, forward appropriate Suspicious Activity Reports (SARs) to the Money Laundering Reporting Officer. · Act on signs of Gambling Addictions according to Responsible Gaming requirements and Social Responsibility. · Provide daily / weekly / monthly risk assessment reports. · Respond to Risk, Fraud and Payments related communications with Customer Service team and other departments in a professional and timely manner. · Remain updated with active bonus campaigns and their vulnerabilities in order to prevent business losses. · Reporting of urgent matters such as downtime and multi-user problems to the relevant team and Head of Department. · Assisting the line manager in any ad-hoc projects linked to the Ecommerce team scope. · Always maintain internal and external communication at professional and high standards Essential Requirements · Excellent oral and written skills in English. · Computer literate with good knowledge of Microsoft software: Outlook, Word, PowerPoint. · Good knowledge in Know Your Customer verification. · Good practical knowledge of customer due diligence processes, Risk Mitigation, AML, Responsible Gaming and data protection. · Good knowledge of gameplay checks and potentially damaging activities and patterns. · Able to work with minimal supervision. · Attention to details and inquisitive nature and confident in the decision making. · Ability to motivate oneself in challenging conditions. Desirable: · At least 1 year experience of counter fraud, risk mitigation and payments within the Online Gaming industry. (MUST) · Flexible, enjoying a frequently changing environment. Due to the dynamic nature of the company, tasks and responsibilities may evolve and change from time to time. Remuneration and benefits

  • 24k-28k

  • Gym allowance (euro 250 annually )

  • Team events on regular basis

Monday to Sunday shifts from 9-6pm (5 day work week ) To apply for this position please send your cv to joanna@lavoro.com.cy


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