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  • Stavrianan

Retention Officer (Thai)

On behalf of our client in the financial services industry (Investment Firm), we are looking to hire a Thai Retention Officer, to join a dynamic team. The position is on-site in our client's Thailand office.

 

Responsibilities: 

 

·         Developing and implementing effective customer retention strategies to ensure client satisfaction and loyalty.

·         Proactively engaging with existing clients through various communication channels, including phone calls, emails, and live chat.

·         Monitoring and analyzing client trading activities to identify potential issues and provide timely solutions.

·         Collaborating with other departments to address client concerns and ensuring a consistent customer experience.

·         Providing clients with information on market trends, trading strategies, and new product offerings to enhance their trading experience.

·         Conducting regular feedback sessions to understand client needs and gathering insights for continuous improvement.

·         Executing targeted retention campaigns and promotions to encourage trading activity and client loyalty.

·         Keep current on industry trends, market changes, and competitor activities to make informed recommendations for improvement.

 

Requirements: 

 

·         Degree/Diploma in Business or in any other relevant field.

·         Min. 1 year experience as a Retention Officer or any other similar position within the financial services industry.

·         Native in Thai and fluency in English.

·         Perfect negotiation skills.

·         Outstanding interpersonal and communication skills.

·         Innovative and dynamic.

·         Self-motivated and target-oriented.

·         Solid computer literacy.

 

Benefits:

 

·         Attractive remuneration package provided

·         Up to 25 days of holidays per year 

·         Corporate fund scheme 

·         Discretionary bonus based on company's and personal performance 

·         Discount benefit card 

·         Referral Bonus 

·         Yearly Training Budget

·         Training opportunities for growth and personal development

 

If you are interested in the above role, send your CV to yiannos@lavoro.com.cy  

 

 

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