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  • Stavrianan

Fraud and Payments agent

Updated: Jan 29

On behalf of our client, a software solutions company, we are looking to hire Fraud and Payments agent for Larnaca offices.


Department: Payments and Fraud (Junior/Mid/Senior level)

 

Responsibilities:


  • Payment’s investigations.

  • Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.

  • Suggest improvements to tools and procedures.

  • Professional handling of all related customer and support queries.

  • Process incoming and outgoing customer payments, in a timely and error-free manner.

  • Follow up and payment-related issues or customer queries proactively.

  • Liaising with third parties such as payment service providers.

  • Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks.

  • Minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.

  • Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained.

  • Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.

  • Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.

  • Analyse all reported Fraud cases, to identify any new and emerging fraud trends.

  • Maintain and review online customers accounts and activity.

 

Requirements:


  • High school or post-secondary school graduate.

  • At least one year of related experience preferably.

  • Understanding and implementing KYC and anti-fraud policies.

  • Knowledge of Internet related software & Microsoft Office applications.

  • Fluency in English language

  • Strong communication and organizational skills.

  • High level of attention to detail

  • Ability to meet deadlines and work well as a part of a team.

  • Shifts included for the specific position!

 

Benefits:


  • Competitive remuneration package

  • Private health insurance

  • Monthly gym/fitness allowance

  • Discretionary annual performance bonus

  • Friendly working environment

 

If you are interested in the above position, send your CV to stavriana@lavoro.com.cy for your applications.

 


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