On behalf of our client, a software solutions company, we are looking to hire Fraud and Payments agent for Larnaca offices.
Department: Payments and Fraud (Junior/Mid/Senior level)
Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.
Suggest improvements to tools and procedures.
Professional handling of all related customer and support queries.
Process incoming and outgoing customer payments, in a timely and error-free manner.
Follow up and payment-related issues or customer queries proactively.
Liaising with third parties such as payment service providers.
Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks.
Minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.
Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained.
Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.
Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.
Analyse all reported Fraud cases, to identify any new and emerging fraud trends.
Maintain and review online customers accounts and activity.
High school or post-secondary school graduate.
At least one year of related experience preferably.
Understanding and implementing KYC and anti-fraud policies.
Knowledge of Internet related software & Microsoft Office applications.
Fluency in English language
Strong communication and organizational skills.
High level of attention to detail
Ability to meet deadlines and work well as a part of a team.
Shifts included for the specific position!
Competitive remuneration package
Private health insurance
Monthly gym/fitness allowance
Discretionary annual performance bonus
Friendly working environment
If you are interested in the above position, send your CV to firstname.lastname@example.org for your applications.