German Speaking Customer Support Representatives
Our client, a dynamic iGaming Company is now expanding in the German Market and is seeking to recruit highly organized German Speaking Customer Support Representatives, for their offices based in Nicosia.
• Operating successfully the customer support center;
• Be able to act as a main point of contact and the as the key person to liaise between the company and the customers;
• Provide support and assistance to the customers in all areas required;
• Answer customer enquiries in a timely and polite manner to the highest standard possible via email, phone or live chat;
• Assist customers always with a calm, patient and purposeful way and with a professional, friendly approach;
• Ensure more complex customer issues are followed up and resolved in a timely manner, if necessary, forwarding to other departments and tracking of results;
• Work closely with other departments especially the payment and fraud teams and assist them with any tasks as required;
• Maintaining and expanding the customer database by ensuring first class and courteous service;
• Other tasks and ad-hoc duties as required by the business;
• Fluent in English and in German language is mandatory.
• Highly organizational skills;
• Customer and solution-oriented thinking;
• Charismatic and sociable;
• Ability to deal with customer in a calm, patient and purposeful way and with a professional, friendly approach even with difficult customers;
• Ability to adapt to a multicultural work environment and communicate effectively;
• Able to multitask;
• Motivated and target oriented to achieve targets that will be set out;
• Previous experience in a customer service environment, will be considered as an advantage.
The successful candidate will be offered:
• A competitive starting salary according to skills and experience;
• A bonus scheme & yearly wage increase minimum;
• The opportunity to contribute your skills and knowledge to the development; of a global operation and to be a part of that success;
• 21 days annual leave
Please apply to email@example.com quoting as reference "German Speaking Customer Support Representative"