German Speaking Customer Support Representatives

Our client, a dynamic iGaming Company is now expanding in the German Market and is seeking to recruit highly organized German Speaking Customer Support Representatives, for their offices based in Nicosia.

Responsibilities:

• Operating successfully the customer support center;

• Be able to act as a main point of contact and the as the key person to liaise between the company and the customers;

• Provide support and assistance to the customers in all areas required;

• Answer customer enquiries in a timely and polite manner to the highest standard possible via email, phone or live chat;

• Assist customers always with a calm, patient and purposeful way and with a professional, friendly approach;

• Ensure more complex customer issues are followed up and resolved in a timely manner, if necessary, forwarding to other departments and tracking of results;

• Work closely with other departments especially the payment and fraud teams and assist them with any tasks as required;

• Maintaining and expanding the customer database by ensuring first class and courteous service;

• Other tasks and ad-hoc duties as required by the business;

Requirements:

• Fluent in English and in German language is mandatory;

• Any other additional languages will be considered as an advantage;

• Highly organizational skills;

• Customer and solution-oriented thinking;

• Charismatic and sociable;

• Ability to deal with customer in a calm, patient and purposeful way and with a professional, friendly approach even with difficult customers;

• Ability to adapt to a multicultural work environment and communicate effectively;

• Able to multitask;

• Motivated and target oriented to achieve targets that will be set out;

• Previous experience in a customer service environment, will be considered as an advantage;

• Shift rotation basis;

• 5 days of the week according to work schedule.

The successful candidate will be offered:

• A competitive starting salary according to skills and experience;

• Training;

• A bonus scheme & yearly wage increase minimum;

• The opportunity to contribute your skills and knowledge to the development; of a global operation and to be a part of that success;

• 21 days annual leave

Please apply to georgiana@lavoro.com.cy quoting as reference "German Speaking Customer Support Representative"