• Kyriaki Stephanou

Czech / English Speaking Customer Support

Updated: Jul 30

A forex company based in Limassol is looking for experienced Czech / English Speaking Costumer support.


Job description:


• Delivers service and support to customers through live chats, emails and phone calls

• Provides answers to customers by identifying problems, researching answers, and guiding customer through corrective steps

• Handles and resolves customer complaints

• Provides information to customers in regards to Company’s services and products

• Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals) and overall trading enquiries

• Maintain a balance between company policy and customer benefit in decision making. Handling issues in the best interest of both customer and company

• Inform customer about internal regulations and procedures of the Company

• Educates the customer where applicable

• Updates Customer records when necessary

• Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls



Required Skills & Experience


• Computer literate with experience using MS Office applications

• Familiar with Trading Platforms and CRM Systems

• Relevant Experience in the Forex Industry would be considered as an advantage

(CFD Market and the risks involved, AML and KYC procedures)



Benefits:

· Inhouse job

· Bonus as per candidate experience

· Medical Insurance after probation

· Working Hours 9pm-to 6pm

· Holiday Leave 22 paid annual leaves/year


Please submit your CV along with a short cover letter via email to kyriaki@lavoro.com.cy noting that only successful candidates will be initially notified.


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