Spanish Customer Support Representative
Updated: Feb 12, 2021
A Forex company based in Limassol is looking for a customer support representative to provide support to Company’s clients either through direct contact with the client or through requests from other departments, with strong orientation in keeping the client satisfied.
-Deal directly with clients via phone, email and live chat
-Resolve product or service problems by clarifying the customer’s complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Respond to customer queries in timely and accurate manner.
-Advice customers on company information, products, services and training platform
-Work towards building and maintaining a positive relationship with clients by providing a high-quality customer service
-Keep records of customer interactions and gather of customer feedback
-Follow communication procedures, guidelines, policies and handle changes renewals
-Handle of back office queries and obtain the necessary internal compliance information, contracts, documentation.
-Liaise with other departments for unsolved issues
-Previous experience in a Customer Support environment
-Degree holder in business or information technology
-Fluency in English with excellent communication skills.
-Strong phone contact handling skills and active listening
-Computer literacy, with working knowledge of Microsoft Office applications and CRM systems
-Ability to multi-task, prioritize and manage time effectively
-Previous experience in Finance industry favourable but not a necessity.
-Bonus depending on experience
-Working in shifts
-Holiday 21 days
Please apply to firstname.lastname@example.org quoting as reference 'Spanish Customer Sales Representative'
We thank all the candidates for the interest of our vacancy, however only those under consideration will be contacted due to high volume of applications.