Customer Support Representative
On behalf of our client, an EMI payment solution, we are looking to hire a Customer Support representative for Nicosia offices.
Customer Consultation on Company Products
Responding to customers inquiries via e-mail, phone and chat
Maintaining solid customer relationship by handling their questions and concerns with speed and professionalism
Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients
Fluency in English language, both in written and verbal
Any previous working experience in customer support or similar position
Exceptional communication & soft skills, as well as problem-solving skills
Basic Computer knowledge
Ability to work in rotating shifts and availability to work overtime when/if required
Pleasant personality and good team player
Experience in Zendesk will be considered as an advantage
Knowledge of any additional language like Ukrainian, Polish, Uzbek, Czech., Russian, German or Greek will be considered as an advantage
Competitive remuneration package
Join a dynamic and innovative team with a friendly working environment
Ongoing training and continues professional development
The specific position requires working in shifts, sometimes including weekends.
If you are interested in the above position send your CV to firstname.lastname@example.org for your application.