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  • Stavrianan

Customer Support Representative

Updated: 1 day ago

On behalf of our client, an EMI and specifically a global online money transfer Fintech company, we are looking to hire a Customer Support representative, for Nicosia.

 

Responsibilities:


·         Customer Consultation on Company Products.

·         Responding to customers inquiries via e-mail, phone and chat.

·         Maintaining solid customer relationship by handling their questions and concerns with speed and professionalism.

·         Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients.

 

Required Skills & Experience:


·         Previous related working experience in customer support or similar position.

·         Fluent in English, in writing or verbally.

·         Uzbek or German language is a must.

·         Exceptional communication & soft skills, as well as problem-solving skills.

·         Effective communication both orally and written.

·         Basic Computer knowledge.

·         Ability to work in rotating shifts and availability to work overtime when/if required. Shifts might include weekends.

·         Pleasant personality and good team player and multitasking.

·         Knowledge of additional languages, like Ukrainian, Polish, Greek will be considered as an advantage.

·         Experience in Zendesk will be considered as an advantage.

 

Benefits:


·         Competitive remuneration package

·         13th salary

·         Join a dynamic and innovative team with a friendly working environment

·         Flexible working hours policy

 

If you are interested in the above position, send your CV to stavriana@lavoro.com.cy for your applications.

 

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