Customer Support Representative

On behalf of our client, an EMI payment solution, we are looking to hire a Customer Support representative for Nicosia offices.

Responsibilities:

• Customer Consultation on Company Products

• Responding to customers inquiries via e-mail, phone and chat

• Maintaining solid customer relationship by handling their questions and concerns with speed and professionalism

• Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients

Requirements:

• Fluency in English language, both in written and verbal

• Any previous working experience in customer support or similar position

• Exceptional communication & soft skills, as well as problem-solving skills

• Multitasking

• Basic Computer knowledge

• Ability to work in rotating shifts and availability to work overtime when/if required

• Pleasant personality and good team player

• Experience in Zendesk will be considered as an advantage

• Knowledge of any additional language like Ukrainian, Polish, Uzbek, Czech., Russian, German or Greek will be considered as an advantage

Benefits:

• Competitive remuneration package

• Join a dynamic and innovative team with a friendly working environment

• Ongoing training and continues professional development

The specific position requires working in shifts, sometimes including weekends.

If you are interested in the above position send your CV to stavriana@lavoro.com.cy for your application.