On behalf of our client, an EMI and specifically a global online money transfer Fintech company, we are looking to hire a Customer Support representative, for Nicosia.
Responsibilities:
· Customer Consultation on Company Products.
· Responding to customers inquiries via e-mail, phone and chat.
· Maintaining solid customer relationship by handling their questions and concerns with speed and professionalism.
· Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients.
Required Skills & Experience:
· Previous related working experience in customer support or similar position.
· Fluent in English, in writing or verbally.
· Russian, Polish, Czech, or German language.
· Exceptional communication & soft skills, as well as problem-solving skills.
· Effective communication both orally and written.
· Basic Computer knowledge.
· Ability to work in rotating shifts and availability to work overtime when/if required. Shifts might include weekends.
· Pleasant personality and good team player and multitasking.
· Knowledge of additional languages, like Ukrainian, Polish, Greek will be considered as an advantage.
· Experience in Zendesk will be considered as an advantage.
Benefits:
· Competitive remuneration package
· 13th salary
· Join a dynamic and innovative team with a friendly working environment
· Flexible working hours policy
If you are interested in the above position, send your CV to stavriana@lavoro.com.cy for your applications.