Customer Support Agent (German Speaking)

On behalf of our client, a professional software solutions company, we are looking to hire Customer Support Agent (German Speaking), for Larnaca or Malta offices.

Type: Hybrid

Location: Cyprus or Malta

Responsibilities:

·         Helping internal and external customers.

·         Contacting other departments when there is an issue to be solved.

·         Keeping customer request queues as low as possible.

·         Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations).

·         Handling customer request queues assigned accordingly to workload.

·         Having a high knowledge of products offered by the company.

·         Attending team meetings and activities.

·         Taking over in the absence of their Line Manager.

·         Escalating Technical Issues.

·         Responsible for the Emergency Procedure.

·         Chat and Email quality assurance.

·         Analyzing any promotion before it’s launched.

·         Responsible for the Banned procedure.

Requirements:

·         Graduation of high school or post-secondary school.

·         Previous related work experience for at least one year.

·         Skills - strong communication skills.

·         Knowledge of any related software.

·         Fluency in German both written and spoken.

THIS POSITION WILL BE ON SHIFT BASES 7 DAYS 40HRS.

Benefits:

·         Competitive remuneration package.

·         Discretionary annual performance bonus.

·         Gym/Fitness monthly allowance.

·         Medical Insurance.

·         Employee Well-being app.

·         Team building events and outings.

·         Friendly working environment.

If you are interested in the above position, send your CV to stavriana@lavoro.com.cy for your application.