• Kyriaki Stephanou

Customer Support

Updated: Oct 14

We are looking to hire a Support Officer to join our successful and dynamic team in Limassol. The ideal candidate should already be residing in Cyprus. Job Responsibilities

  • Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.

  • Resolving misunderstandings and handles “difficult” client in a polite and professional manner

  • Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly

  • Promoting the products and services offered by the company to the clients by means of chat system and e-mail

  • Providing feedback on the development of the products and services offered by the company according to the interaction with clients

  • Keeping up to date with promotions and products offered by the company

  • Maintaining confidentiality and professionalism in all instances

  • Completing service-related tasks as requested by the manager

  • Reviewing clients’ documents in the KYC system and replying to client emails related to account verification

  • Requesting relevant documents from clients in case they are not provided

  • Following and keeping up to date with new internal procedures

  • Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Job Requirements

  • Experience in customer care or any other relevant field

  • Knowledge of Arabic, Farsi, Turkish, Spanish, Portuguese or French will be considered an advantage

  • Strong English communication skills, both written and verbal are a must

  • Strong customer care skills

  • Excellent client handling skills

  • Strong communication and interpersonal skills

  • Excellent organisational skills

  • Business acumen

  • Teamwork and problem-solving skills

  • Hard working and able to cope under pressure

  • Excellent computer literacy

  • Willingness to do morning, afternoon and night shifts on a weekly basis

  • Valid work permit required

Package

  • Attractive remuneration package

  • Quarterly bonuses based on personal performance

  • Corporate fund

  • Discretionary yearly bonus based on company's performance

  • Discount benefit card scheme

  • Training opportunities for growth and expansion of knowledge

  • Paid 21 days holidays per year


If you are interested in this position, please send your CV to stavriana@lavoro.com.cy


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