Business Care Executive

On behalf of our client, a payment gateway and PSP provider, we are looking to hire a Business Care Executive to join Paphos team.

To provide effective and efficient customer and tech support where necessary to the company’s global client list

Responsibilities:

• Assisting customer inquiries in a timely and polite manner to the highest standard via various business channels: such as email, telegram, live chat etc.

• Ensure more complex customer issues are followed up and resolved in a timely manner.

• Work closely with other departments and work closely with them to ensure any complex customer queries are resolved.

• Maintaining and developing the company’s database of customers by delivering the best customer service.

• To inform and assist clients in relation to the use of current and future company products.

• To collect customer feedback and follow ups.

• Any ad-hoc duties as required by the business.

Requirements:

• Previous experience within tech support or a help desk environment is a must.

• Customer orientated person.

• Excellent communication skills in English including written and verbal.

• Computer literacy with a good working knowledge of computers in general.

• Ability to handle customers in a calm and professional manner, even with difficult customers.

• Ability to multi-task.

• Ability to work shifts, including weekends and late nights.

Extra:

• Additional languages will be considered as an advantage.

Benefits:

• Competitive salary with great benefits.

• 21 days annual leave.

• Recreational and team-building activities including holiday celebrations.

• Fully stocked kitchen.

• Fully flexible working hours.

• Office gym.

• A growing company with continuous opportunities for development.

If you are interested, you can also send an email to stavriana@lavoro.com.cy