• stavriana9

Back Office & Customer Support Officer

On behalf of our client, a well-established and well-known broker, we are looking to hire Back Office & Customer Support Officer to join a dynamic team in Limassol. The Company offer a fun and friendly working environment where the hard work is rewarded. If you are self-motivated, have a keen eye for detail and seek to work in a fast paced, dynamic, and challenging environment, then this position is for you.


Main responsibilities:


· Implementation of the internal regulations and procedures for the department

· Internally assisting all departments with any issues related to client documentation, funding & refunds

· Documents acquisition, filing & verification

· Ensure continuing competence in accordance with the CySEC regulations

· Processing deposits, withdrawals and refunds based on established policies and procedures

· Perform Anti-Money-Laundering (AML) and PEP checking

· Dealing directly with clients queries over chat system, e-mail, and phone

· Helping customers with payments, withdrawals and documentation process

· Solving problems and dealing with unsatisfied customers

· Performing other ad hoc tasks, as requested

· Responsible for monitoring, managing and executing client funding requests

· Accessing and processing several transactions daily

· Doing KYC checks / on-boarding new retail clients


Requirements:


· Minimum 1 year experience in a similar position

· Excellent verbal and written communication skills in English & Portuguese

· Efficient and detail-oriented

· Computer and numerically literate

· Ability to work in evening shift (14:00-22:00) is a must

· Valid work permit required


Benefits:


· Good remuneration package according to qualifications



If you are interested in the position, send your CV to stavriana@lavoro.com.cy

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