Account Manager/Customer Success Representative

On behalf of our client, a payment gateway and PSP provider, we are looking to hire an Account Manager to join Paphos team.

This is a cross-functional role and interfaces with sales, business care, user experience, accounting. We are looking for someone technical, detail-oriented, bright, and energetic who can effectively communicate with clients and provide excellent service. You will be the main client point of contact for our global clients post-implementation through ongoing project management with clients.

Responsibilities:

· Manage a portfolio of global clients from onboarding to ongoing, building excellent client relationships, developing revenue growth.

· Become a product expert, advising clients on product best practices and optimal technical solutions, tailoring our product suite to each use case.

· Perform 1st level support and triage of client technical issues and create detailed tickets outlining reported problems.

· Deeply understand client business goals and KPIs.

· Become a trusted advisor, providing business insights, create strategies & sharing best practices to encourage growth and continuous improvement.

· Interact with Sales, Accounting, Risk, and QA, championing and prioritizing clients' needs and requests.

· Own and manage day-to-day communication and build value-add partnerships with clients.

· Project manage client implementations for various product offerings.

· Identifying upsell opportunities and renewal strategies.

Requirements:

· Min. 2 years of experience in SaaS and/or a B2B business (Worked with SDKs? Even better!)

· Responsible, highly attentive project manager, with superb people & communication skills, customer focus on finding solutions in complex processes.

· Analytical & KPI driven with a basic understanding of client-server side technologies.

· Team player with a positive attitude.

· Fluency in English including excellent verbal, written, and listening skills.

· Any additional languages are a plus.

Extra:

· Experience working with payment companies, fintech, e-commerce players and/or international clients.

· Proficiency in CRM tools such as Salesforce.

· Background in account development, corporate account’s relationship management, market research and identification of value proposition.

Benefits:

· Competitive salary with great benefits.

· 21 days annual leave.

· Recreational and team-building activities including holiday celebrations.

· Fully stocked kitchen.

· Fully flexible working hours.

· Office gym.

· A growing company with continuous opportunities for development.

If you are interested, you can also send an email to stavriana@lavoro.com.cy